Warning: Creating default object from empty value in /home1/sherl01/public_html/wp-content/plugins/wpsp/configs/default.php on line 27

Warning: session_start(): Cannot send session cookie - headers already sent by (output started at /home1/sherl01/public_html/wp-content/plugins/wpsp/configs/default.php:27) in /home1/sherl01/public_html/wp-content/plugins/si-contact-form/si-contact-form.php on line 1949

Warning: session_start(): Cannot send session cache limiter - headers already sent (output started at /home1/sherl01/public_html/wp-content/plugins/wpsp/configs/default.php:27) in /home1/sherl01/public_html/wp-content/plugins/si-contact-form/si-contact-form.php on line 1949
Virtual Team Success - Clear Roles and Responsibilities | discoveryourpowerteam.com
 

Roles and Responsibilities – Make them clear for Virtual Team Success!

.

Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.

Virtual team members including virtual assistants, bookkeepers, web masters, social media managers, graphic designers, etc. need to have a crystal clear understanding of their roles and responsibilities, if they are to provide you, the business owner, with the best service possible! 

.

Establishing and communicating a list of roles and responsibilities is one of the 5 Keys to Building Strong Long-Lasting Relationships with your team!

.

When hiring a virtual service professional such as a virtual assistant or a bookkeeper, you need to share with them a list of responsibilities you want them to take on.  Where do you need help in your business?  What specifically do you want your team member to work on?  What is the list of tasks you want them to complete when working on your account?

.

A little while ago, I had was writing the copy to announce my latest complimentary teleclass.  I wrote the text, recorded the video and provided both to my virtual assistant for her to create the page and upload it onto the web.  For this particular item, I asked her to: 

.

  • create the web page, ensuring the layout looked professional
  • ensure the opt-in box was placed above the fold
  • ensure the opt-in box was linked to Aweber
  • create professional looking backgrounds for my testimonials
  • place testimonials throughout the page
  • ensure the autoresponder sequence I had programmed was working correctly
  • place the web page under the url I had provided to her
  • let me know when the draft was ready for my review and comments

.

Once the page was ready, I received an email from my virtual assistant, asking me to review it and provide any modifications I would like made.  As I reviewed the page, I realized that a date was incorrect and there were two spelling mistakes.  Upon seeing this, I commented to myself, “Gee, how could my VA miss this; so much for quality assurance!” 

 .

Well, in reality, my VA had missed nothing!  Everything I had asked her to do was done well and within the agreed upon timeframe.  You see, I had never asked her to proof read the text! We had never established that proof reading was one of her responsibilities.

.

Now some of you will say that she should have been proactive and proof read the text anyway…even if it wasn’t one of her pre-established responsibilities. Well, let me ask you this: how proactive do you want your virtual team members to be?  You see, every task they take on takes time, for which they should be compensated. 

.

Don’t get me wrong; I do applaud a virtual service professional proactively asking me if I want certain additional tasks done.  However, I would  not want the work to be proactively done, without my consent.  This can lead to misunderstandings at invoicing time, when a number of additional hours are billed without your prior agreement.

.

While hours and billing are a whole other topic, clear roles and responsibilities are critical for setting your team member up for success.  Here is a sampling of responsibilities for someone in a Virtual Assistant role (it is my  no means exhaustive!):

.

Role: Virtual Assistant

Responsibilities (sample):

  • respond to customer queries
  • liaise with fulfillment house for product orders
  • follow-up with clients who return products or cancel from membership program
  • send out weekly newsletter
  • setup teleclasses
  • send out email with teleclass replay link to all subscribers, etc.

.

Working with each team member to clearly outline their roles and responsibilities is an essential Key to Building Strong Long-Lasting Relationships. If you have team members, take a few moments to review their responsibilities and have a conversation with them to ensure that you are both clear on their role and responsibilities in support of you and your business!

.

Click here to view the related article: Virtual Teams – 5 Keys to Building Strong Long-Lasting Relationships.

.

For assistance in clarifying roles and responsibilities or in hiring the right team members for your team, contact me today!

.

To your empowerment and success,

.

  1. 1 Virtual Subcontract Team

    As a subcontractor I struggled with why I couldn’t stay as active with a contractor as I wanted. What I discovered is I still had the mindset of an employee, not a contractor. Helping your members remember they are not employees but their own boss can make them stronger team members. It can give them a sense of confidence.

  2. 2 Sherley Grace

    Thanks for your comment!
    More and more business owners are looking for virtual team members who can manage them and parts of their business so that these same business owners can be free to focus on generating revenue and offering their products and services to a wider audience.
    This truly requires virtual team members who are willing to step up and take on leadership roles in their clients’ businesses.
    I agree with you that if they are leaders of their own businesses, and I mean truly acting like the CEO of their business, virtual team members can then use these skills while providing services and support to their clients.
    The end result – they will exceed their client’s expectations and be truly made to feel like they are a vital part of their client’s business and team!

  1. 1 Virtual Team Building - Creating a Team Environment | discoveryourpowerteam.com
Posting Your Comment
Please Wait

Leave a Comment

There was an error with your comment, please try again.

*required