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Expectations – Key to Increasing Virtual Team Effectiveness | discoveryourpowerteam.com
 

Expectations – Key to Increasing Virtual Team Effectiveness

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Virtual Team effectiveness can be increased astronomically when you provide your team members with clear expectations.  After all, you have to remember that while your team may be well intentioned, they are not mind readers. 

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If you have a virtual team or are planning to hire one, you definitely want to read on!

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A few months ago, I was having lunch with a fellow coach who is also a friend, and he was telling me that he was thinking of hiring a virtual assistant.  I was thrilled!  Why?  Well because my friend had been resisting getting help in his business for years.  He was one of those business owners who felt he could do it all himself.  Sound familiar?

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Way too often, I hear business owners say something along the lines of, “you know, Sherley, I CAN do this task or that task.”  Here is my perspective:  the real question is not whether or not you CAN do it all; it is whether or not you SHOULD do it!

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So yes, I was thrilled that my friend had finally decided to invest in a virtual assistant.  However, when I proceeded to ask him what exactly she would do for him and what he expected of her, he said and I kid you not, ”I don’t know exactly; won’t she know?”  Needless to say, it was a long lunch!

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Seriously though, this is not an uncommon statement.  Now, let me ask you this…do you rely on your virtual team members to tell you what they will do for you?  Have you identified and clearly communicated your expectations to them at the time you hired them?

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What do I mean by expectations?  Well a client of mine recently hired two new team members.  When I asked her what was truly important to her in having these new team members work with her — her expectations, here are a few that she listed out:

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  • When I send my team members an email, I would like an immediate response telling me they received my email and the request will be handled by whatever date they deem realistic
  • I want my clients to receive a response to their email queries within one business day
  • If they can’t complete a task within the agreed upon deadline, I want them to advise me, let me know what I can do to help them and provide a new date when the task will be completed
  • I want to feel like I am their one and only client, eventhough I know that I am not
  • I want them to actively participate in my weekly team meeting

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Do you see how important sharing your expectations with your team members really is?  As far as I know, most if not all of them are not mind readers.  The will only know what you expect of them if you tell them and have the discussion with them!

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So, if you have virtual team members working with you currently, it’s not too late to clarify your expectations!  Here’s how:

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  1. Make a list the expectations you have of your each of your virtual team members (virtual assistant, bookkeeper, web master, graphic designer, speech writer, online business manager, event planner, editor, etc.)
  2. Schedule a one-on-one meeting with each team member
  3. At the one-on-one meeting share your expectations and have a discussion
  4. Provide regular  feedback to your team member on how you feel they are meeting your expectations

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If, on the other hand, you are in the process of hiring virtual team members, I strongly recommend that you:

  1. Make a list the expectations you have of your each team member you want to hire (virtual assistant, bookkeeper, web master, graphic designer, speech writer, online business manager, event planner, editor, etc.)
  2. Include your expectations in the job posting or request for proposal (rfp)
  3. Share and discuss your expectations during the interview process
  4. Share and discuss your expectations again at your kick off meeting with your new team member
  5. Provide regular feedback to your team member on how you feel they are meeting your expectations

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As the business owner, I urge you to speak up and let your team know what you expect of them.  This clarity will assist your virtual team members in meeting and maybe even exceeding your expectations.  Imagine what that could do for you and your business!

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I can help you find team members whose passion is to work with YOU and see YOU succeed…your Power Team!  If you already have a team in place, I can help you and the team work more efficiently and cohesively to save you time, energy and money!  Book a Strategy Session with me today and let’s talk; simply click on this link: Yes, I want a one-on-one meeting with Sherley!

  1. 1 Virtual Team Building - Creating a Team Environment | discoveryourpowerteam.com
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