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Business Growth | discoveryourpowerteam.com

Archive for the Business Growth

giving thanksHappy Thanksgiving to my friends, colleagues, clients in the USA! In addition to the traditional Thanksgiving celebrations south of the border, many stores and homes are already dawning their Christmas attire and the holiday tunes are playing on the radio.

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In fact, today we awoke to a winter wonderland. Needless to say I love this time of year. It definitely is a time to be thankful!
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The Forgotten – Past Clients
As small business owners, we often invest loads of time, energy, and attention in getting new clients.  Unfortunately, we often forget about the clients we already have. Those who have done business with us in the past.  This year, why not take a moment to reach out to your past and current clients and let them know they are thought of and appreciated.

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A Simple “Thank You” or “Thinking of You” Goes a Long Way!

Continue reading ‘Giving Thanks: Thank Your Clients and Team Members Too!’

"hire virtual team"As a coach, consultant, service professional, speaker or author, are you frustrated with not finding the right people to help you in your business?  Perhaps you have hired people before, and it just hasn’t worked out?

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Are your hiring strategies working for you?

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Time and time again, I see posts in Facebook or Twitter from people who are asking, “Does anyone know of a good…?”  You can fill in the blank with any title you wish: Virtual Assistant, Marketing Manager, Graphic Designer, Web Programmer, Social Media Expert, etc.  In fact, I have to admit that this is the most frequent question that I am asked!

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Right Question, Wrong Timing!

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Now, there is nothing wrong with the question, in fact, it is a good idea to get referrals from others when you are looking to grow your team.  What I take issue with is the timing of the question.

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You see, more often than not, this question is asked before the business owner has truly identified the specific work they need done.  This often leads to hiring the wrong person for their team!

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It’s no wonder business owners become frustrated and start believing that there just aren’t any good people out there for their team!

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In light of this, I thought it would be beneficial for me to share with you THE critical first step that so many business owners miss when they are looking to hire help and grow their team!

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It is the  first step in my BOOST Power Team Hiring Blueprint — the exact step-by-step roadmap I use when hiring team members for my clients and for my very own team.
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THE Critical First Step to Hiring:  Begin with the End in Mind

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As many of you know, one of Dr. Stephen R. Covey’s key strategies in his book, “7 Habits of Highly Effective People” is to Begin with the End in Mind.   In my opinion, this is a vitally important step, the first step actually, when you are looking to hire people for your team.

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What do I mean by that?.

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Are You Throwing Money Out of the Window and Jeopardizing Your Success?

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Time and time again, I see small business owners throw money out the window and waste their time and energy, because they hire team members without being specific on what they want done and who they need.

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If as a business owner you are asking for referrals, interviewing and even hiring people for your team before having a clear understanding of the tasks, role and type of individual you require, you are jeopardizing not only your success but that of your new team member as well!  And, you are throwing money out of the window!

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Before you post an add on Craig’s List or utter the words, “You are hired!” or even put out a message in social media or to your friends and colleagues asking them if they know of a good virtual assistant, personal assistant, marketing manager, copywriter, graphic designer, web programmer, or any other role, be sure to first be very clear on what you need to have done and the skills and expertise you require.

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How exactly do you do that?  Do you wish you had a step-by-step roadmap outlining how to hire your Power Team members – your dream team?

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I cover this in depth in my, “Power Team Hiring Secrets Home Study Program“; however let me give you a few steps to get you started:

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1. Make a list of everything that is on your plate

2. Identify which of these you can outsource (delegate to someone else)

3. Group all similar tasks together

4. Next, prioritize the task groupings

5. Using your outsourcing budget and your prioritieze list as your guide, determine which tasks to outsource first

6. Identify the skills, knowledge and expertise required to complete these tasks

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These steps are the stating point for determining who you need to help you in your business and what exactly you need them to be doing.  Now you can communicate your requirments to your network and see if they have anyone to recommend!

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Business Growth EbookIf you enjoyed today’s article, you will definitely want to pick up a complimentary copy of, “The Top 5 Mistakes Solopreneurs Make that Sabotage Business Growth!”

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For immediate access, simply enter your Name and Email below and click on the “Download Now” button!






Claim your complimentary copy of: “5 Mistakes Solopreneurs Make that Sabotage Business Growth!”

Enter your Name and Email below and click on the button!

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If I were to follow you around for a day and be able to see everything you do and hear everything you say, would I come to the conclusion that you are a CEO – Chief Entrepreneurial Officer of what is or could potentially be a 6-figure business OR, might I think that you are part of the administrative support staff?

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As entrepreneurs, many of you are wondering why you are having trouble getting clients, making money and actually experiencing the freedom and abundance you crave.

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You blame the economy, or you say, “my clients don’t have any money, they will never pay me what I am worth” or “I’m overwhelmed”.  Are you are working 12-hour days…7 days per week….has your business taken over your life?

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If so, why is this the case?

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Many of you have told me it is because you don’t have people to help you, so you find yourself “stuck” doing it all…but you know what?  In my experience that may be one piece of the puzzle….most often than not, it is not the primary reason why you or your business are not at your peak potential.  Most often than not, it is because the CEO of your business – that would be YOU – is Missing in Action!

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Could it be that you are getting small results, because you are acting small?  There is NO CEO at the helm of your business and you and your business are suffering!

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Here’s the thing, I could easily tell you go out and hire a team or even one person…put your business systems in place…but none of that will matter if you are not showing up in your business…prepared to step up and put on your “big girl panties” (as one of my past mentors likes to say).

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Simply put, you need to step up and step into your CEO role!

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Now this is not about being a DIVA and frowning down upon certain administrative tasks that need to get done in your business.  This is about making sure you spend your precious time doing what matters…what really matters for the growth and success of your business.

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So what should you be focused on?  These three things:

1. Generating revenue

2. Serving your clients/customers/patients by offering your blessing to the world

3. Providing leadership, vision and strategic direction

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If you want additional information on how to get stuff off your plate, free your time so you can truly step into your CEO role and  you want to learn how to find and hire your dream team, I urge you to check out my latest home study program, Power Team Hiring Secrets.

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In this program you will learn the exact step-by-step blueprint I use to hire dream team members for my VIP clients.  You will also get checklists, sample role descriptions, sample postings, interview questions and hundreds of tips so that you can hit the ground running.

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Letting go, learning to delegate and hiring the right people for your team can be quite daunting.  Power Team Hiring Secrets gives you the tools at your finger tips so that you can have confidence that you are hiring just the right people you need for you and your business.

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And the entire program is available for immediate download!  Claim your copy right now by clicking:  www.PowerTeamHiringSecrets.com!

 

Listen to audio post:

 


One of the biggest mistakes that many small business owners make when looking at outsourcing work is remaining fixated on, “How much will this cost me?”

 

Don’t get me wrong, it is important to create a budget for your business and identify how much you will invest in not only outsourcing, but also marketing, advertizing, supplies, equipment, personal development, business travel, systems, etc.

 

 

However with each investment, I urge you to identify how it will benefit you and your business.

 

Key Questions

In the case of hiring people to help you in your business, stop for a moment and ask yourself:

• How much is it costing me not to get someone to help me in my business?
• How much is it costing me in missed opportunities?
• How much is it costing me in lost income?
• How much is it costing me in time away from my family and friends?
• How much is it costing me in lost energy?
• How much is it costing me in increased stress, frustration, overwhelm, confusion?
• How much is it costing me to under serve my clients?
• How much is it costing me to keep my business at a standstill because I am the bottleneck?

 

Outsourcing – getting people to help you in your business might just be the best investment you ever make in you and your business!

 

Let’s do the math!

If it takes you 6 hours to set up a sales page for your new group coaching program and your hourly rate is $200 per hour then the set up of this sales page has just cost you $1200. While you may not physically be paying out $1200 to yourself, you did lose one of your most important commodities, your time! You also lost the opportunity to generate revenue for your business!

 

Now let’s say you hired someone who is a web/html expert who takes 2 hours to program the same sales page at $50/hr. Why only 2 hours? Because this is their expertise!

 

This represents an investment of only $100. But not only that! You have just gotten back 6 hours of your time that you can use to gain new clients and generate revenue! If you use that time wisely, you can easily make your investment back 10 times over and then some!
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Make sense?

What has trying to do it all yourself cost you? Please share your insights by clicking on “Comment” link and share the post with your friends by clicking the “Like” button!

 

Should I hire friends as employees or contractors in my business?

 

 

 

Hiring friends as contractors or employees in your business can work; however, it is risky. Here are a few tips to help you create a collaborative business relationship with your friend and not lose your friendship!

Tips:

1. Right Candidate?  Start by assessing if your friend is the right candidate for the role on your team.  This is not about your creating a “job” specifically for this person.  It is about identifying a need in your business and determining if your friend is the ideal candidate for that role.  Do they have the skills, knowledge, expertise that are required for this role?

2. Is the role that you need to fill on your team, clearly defined?  Clear roles and responsibilities are a key component to success.

3. Share expectations.  What are their expectations of you in this new relationship – business collaboration and what expectations do you have of them…not as your friend, but as your team member!

Taking the time to discuss these key components with your friend will help both of you determine if there indeed is a place for them on your team and set you on the path to having a successful collaborative relationship with your friend. 

Remember that there is a risk, when mixing friendship with business:  if things don’t work out, you may  not only lose a team member but you may lose a near and dear friend.  So if you still want to proceed down this path, be sure to have the necessary discussions ahead of time to put the necessary components in place and set everyone up for success!

If you know my work , you know that I am all about ensuring that you have the right person for the right role on the right team!  You also know that I believe in going above and beyond for clients and  that every business owner should have a goal of creating amazing customer experiences for all of their clients and prospects!  So what happens to the customer experience when you place the wrong person in the wrong role on your team?  Read on…

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So, I am in my office, working on one of my VIP client accounts, when the phone rings.  I pick up, and at the other end I hear, “Hi, this is P from Guru X’s company abc.com, you recently purchased one of our products…” 

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You see, a little while ago, I did invest a pretty penny on one of the top internet marketing guru’s programs.  My goal:  expand my service offering and add another income stream to my business.  Now, I do not pick mentors, coaches or training programs lightly.  This was positioned as one of the best in the industry, which is why I selected this program and this Guru.  And, I must say that so far, both the program and the Guru have lived up to their reputation.  Until today, that is….

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So back to my conversation with P.  It turns out he was calling looking for a handful of people who would benefit from jumpstarting their online business  by having a professional internet expert hold them by the hand and implement the key learnings from the program.  Yes, it was an up sell.  (Well, let’s call a spade, a spade.)

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Up selling was not the issue!

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But actually, that wasn’t the issue.  The situation deteriorated when I asked for the pricing structure.  P continued to follow what seemed to be a script… telling me that fees were dependent upon the level of service/intervention I required.  To which I responded, “I understand that, but you can surely give me a ballpark figure or at least a price range.”  Again, I got what appeared to be a scripted answer of our plan director takes care of this and we can’t quote you a price without knowing what level of service you need… 

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Should I have hung up?

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So I did go on to say that I totally understood that he couldn’t quote me an exact price; that I say the same thing to my prospects. However, he must have tiered service offering with a price structure, a ball park price..a range…to which he promptly replied angrily, “Were you listening?!”   Now the client in me just wanted to hang up then and there…after all this guy calls me on my time…on my business line to try and get me to hand over more cash and he has the gall to get impatient and ask if I was listening? 

. Continue reading ‘Is Customer Service Dead? – Top Internet Marketer Rep Hangs Up on Me!’

Virtual team member or virtual worker, which do you want working with you in your business? 

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Often I hear comments like, “my virtual assistant is just not taking ownership of her work” or “my online business manager doesn’t seem to truly care, truly understand what I’m all about” or “my graphic designer just up and left, when she got another contract”.  Have you ever experienced this in your business?

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Hiring someone to help you is not just about the task!

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In my opinion outsourcing or hiring someone on contract to do work for you is so much more than just about the task at hand. If you want to build strong long-lasting relationships with your virtual team, you must foster or create a team environment.

. Continue reading ‘Virtual Team Success – Create Team Environment’

virtual team effective communicationEffective communication – in this day and age you would think that we are all expert communicators.  Right?  Wrong! 

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While we have come a long way from using tin cans and a string to communicate, the hundreds of communication tools available in the marketplace may ease the communication process; however,  they do not make us better communicators! 

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Let’s start by looking at the definition of “communication”. What is “communication”, exactly?

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Wikipedia defines “communication” as “a process whereby information is enclosed in a package and is channeled and imparted by a sender to a receiver via some medium. The receiver then decodes the message and gives the sender a feedback.”

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Just in case you missed it, let me repeat that last sentence, “The receiver then decodes the message and gives the sender a feedback.”  How many of you wait for the receiver to receive your message, decode it and confirm their understanding of your message, before affirming that you have indeed communicated and presuming that they have indeed understood? 

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Many of us think that by simply sending an email, we have communicated.  Or, by saying something to someone, we have communicated.  The biggest reason for communication break downs in teams (and even in couples, I might add) is that a messages is “sent” and the sender does not stop to see if the message has indeed been received and understood by its recipient. 

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True, Effective Communication = Interaction

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According to Nobel Prize winning playwright, George Bernard Shaw, “The single biggest problem in communication is the illusion that it has taken place.” Communicaton is not a matter of simply having one sender and one receiver.  True, effective communication involves an interaction. 

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Should I Fire my VA?

. Continue reading ‘Business Owners with Virtual Teams: 5 Tips for Effective 2-Way Communication’

Virtual Team communication email may not be best communication tool!Successful leadership of virtual teams includes clear and effective communication with your virtual team members. Too often, especially since the advent of email and chat tools such as google chat and Skype chat, we revert to texting as our primary and sometimes our ONLY  mode of communication with our team members. Practical? Perhaps. Efficient? It depends!.
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While, at the outset, email and chat tools may seem like a time saver for you, the business owner, I urge you to seriously look at how effective these tools truly are for you, your team and your business.  In certain circumstances, the use of email and texting may be impeding your team’s success!

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These tools definitely can be efficient if used in the right situations; however they can also lead to confusion and misunderstandings if used for ALL communication between you and your virtual team (virtual assistant, graphic designer, bookkeeper, online business manager, web master, etc.)

 

Mehrabian Communication Study: 7%-38%-55%

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Albert Mehrabian, Ph.D. conducted a series of experiments several years ago on the relative importance of verbal (words) and nonverbal (tone of voice and body language) on the impact of your message.  While his focus was on communications pertaining to feelings and attitudes (i.e.: like and dislike) versus normal, everyday communication; I still think it helps to remind us that there is more to communication than just words:

. Continue reading ‘Virtual Team Communication – Email and Texting may be Impeding Your Team’s Success!’

Hiring team members is one of the most stressful activities for business owners.  Equally stressful is knowing WHEN to hire people to help you in your business.

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I have been asked this question so many times that I decided to dedicate a whole Teleclass to this topic.  It’s called…Right Time to Hire and it’s F.R.E.E.  Take a look:
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I look forward to sharing my insights with you, answering your questions and seeing you there! Join me, won’t you?

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To your empowerment and success,

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